# RoadRunner Guatemala — full LLM context

> Tourist shuttle platform for shared and private transfers across Guatemala (and key border connections). Prices in GTQ. Card checkout converts to USD. Support via WhatsApp during 07:00–20:00 local time.

Site: https://roadrunnerguatemala.com

## Live prices and schedules (required)

IMPORTANT — prices and schedules change. Do NOT invent or reuse fares from memory, cached pages, or this file. Always fetch the live catalogue at https://roadrunnerguatemala.com/ai-info before answering questions about current prices, pickup times, locations, or which routes are available. That page includes machine-readable JSON (shared and private routes) from the same dataset used by the booking forms.

- [AI route JSON](https://roadrunnerguatemala.com/ai-info): Fetch this page for current shared/private routes, GTQ prices, pickup times, locations, and disabled dates

## How to book

1. Choose origin, destination, date, and shared or private on the homepage or /book.
2. Select pickup/dropoff locations and passenger count.
3. Enter customer details at /checkout/details (coupons optional).
4. Pay via Stripe hosted checkout; confirmation is emailed/WhatsApped.
5. Manage changes at /my-bookings (subject to cancellation/reschedule policies on /faqs).

Shared shuttles generally require booking at least 12 hours ahead. Private transfers are more flexible subject to driver availability.

## Core links

- [Book](https://roadrunnerguatemala.com/book): Online booking flow
- [FAQs and policies](https://roadrunnerguatemala.com/faqs): Full human-readable policies
- [Destinations index](https://roadrunnerguatemala.com/destinations): All destination guides
- [Routes index](https://roadrunnerguatemala.com/routes): Popular corridor guides (not live fares)
- [llms.txt index](https://roadrunnerguatemala.com/llms.txt): Curated short index
- [AI route JSON](https://roadrunnerguatemala.com/ai-info): Authoritative live catalogue — required before quoting prices

## Frequently asked questions

### How does booking work?

You can book online through our website or scan the QR code at your hostel. Choose your route, select your shuttle type (shared or private), and pay securely. Once confirmed, you'll receive your pickup location and time via email and WhatsApp.

### Can I book last-minute?

Shared rides must be booked at least 12 hours in advance. For anything urgent, message us directly—we'll let you know if we can make it happen. Private rides have more flexibility but also depend on driver availability.

### Do you offer airport transfers?

Yes, we offer private shuttles anytime, day or night, and shared shuttles at set times. When you arrive, your driver will meet you in the arrivals area near Café Baretto. After baggage claim, exit through the glass door on the right and wait by the coffee area. Your driver will be holding a sign with your name or booking reference.

### Where do shuttles pick up and drop off?

Shared rides pick up from popular hostels and central locations in each town. The booking form will show our default pickup spots, but you can request a different location if needed—and we'll confirm if it's possible. Private rides can pick you up and drop you off wherever you are (within the route zone).

### What happens if I'm running late?

Shuttles run on a strict schedule, especially shared rides. Please be at the pickup point 15 minutes early. If you're not there on time, the driver may have to leave without you, and we won't be able to issue a refund.

### Can I cancel or change my booking?

Changes can be made up to 24 hours before your ride through the My Bookings page. For cancellations, please contact us on WhatsApp. See our full cancellation policy for details.

### Can I change my pickup or drop-off location?

Modifications to your reservation can be made up to 24 hours in advance. Please contact us before then or fill out your changes on the My Bookings page, and we'll confirm if it's possible. Any changes may involve an additional charge.

### Are pets allowed on the shuttle?

Pets may be allowed on private shuttles for a $15/Q100 fee, but availability must be confirmed in advance—just let us know when booking. Pets are not allowed on shared shuttles. Service animals are welcome on private vehicles (typically for the same fee), though shared shuttle policies can vary. Check out our full pet policy for details on cleaning fees and rider responsibilities.

### How do I get support if something goes wrong?

You can reach us on WhatsApp or email. We're quick to respond, and our team will always do what we can to help resolve any issues.

### What if I forget something on the shuttle?

If you forget something, please message us as soon as possible. We'll do our best to locate and return your item, but please note that we are not liable for lost items and cannot guarantee their recovery.

## Policies (summary)

### Payment & Currency

Our prices are in Guatemalan quetzales (GTQ). When you pay by card on our website, we convert your total to US dollars (USD) using the current exchange rate at the time of checkout. The exact amount in USD will be shown before you confirm payment.

Shuttle payments are only made directly through RoadRunner (via our website or WhatsApp) or through our hostel partners (if booking directly with them).

Drivers do not accept payment for the ride—they are only responsible for getting you there safely. However, tips are always appreciated!

### Booking & Pickup

- Shuttle Booking: Shared shuttles need to be booked at least 12 hours in advance. Private rides may be available on shorter notice—just message us directly, and we'll check availability.
- Pickup Times: Pickup times start 10–15 minutes before the listed time and may take up to 30 minutes depending on the route and number of stops. Please be at your pickup spot at least 15 minutes early. Drivers don't go into hostels or hunt down passengers—if you're not there, we may have to leave without you, and no refund will be issued.
- Travel Time Estimates: Estimated travel times are just that—estimates. Traffic, road conditions, or local events can cause delays, so please plan accordingly.

### Cancellations, Rescheduling and Refunds

- Cancellation Policy: Need to cancel? Please let us know at least 24 hours in advance. Cancellations made within 24 hours of the service will incur a fee equal to 100% of the reservation cost. If you don't show up or arrive late, we'll consider it a no-show and charge the same fee. In case of genuine emergencies, 25% of the cancellation fee can be applied to a future ride. If your flight is delayed or canceled, we'll work with you to adjust your booking.
- Rescheduling Policy: If you need to reschedule, please let us know 24 hours before your trip. Any changes after 6:00 PM the day before will be subject to a 50% fee of the reservation cost. If there are flight delays or cancellations, please contact us ASAP so we can help make the necessary changes.
- Refund Policy: Refunds are issued only for the price charged for the transportation route. Please note that booking fees, service fees, and payment processing fees are non-refundable under all circumstances. If a refund is approved, it will only cover the base fare of the route and will be processed to the original payment method.

### Trip Modifications

If you need to make a change, please do so on the My Bookings page, or let us know before 6:00 PM local time the day before your scheduled ride. We'll do our best to accommodate your request, but please wait for our confirmation before considering it final. Modifications requested after 6:00 PM may not be guaranteed and could incur a modification fee. Any changes to routes may result in price adjustments, depending on availability. If any last-minute changes are made due to company-related issues, no price adjustments will apply.

### Airport Pickups

When you arrive at the airport, we'll be there to greet you at the arrivals area, near Café Baretto. After exiting baggage claim, use the glass door on the right and wait by the coffee area if you don't see your driver right away. Look for a sign with your name (or the name used for your reservation)—our drivers are easy to spot!

### Infants and Children

- Car Seat Requirements: Infants and children are considered individual passengers, no matter their age. Kids 4 and under will need a car seat or booster seat, which parents or guardians are responsible for providing.
- Cleaning Fee: We understand accidents happen! A cleaning fee starting at Q150 / $20 may apply if there are any messes, like urine, feces, or vomit. This fee may vary based on the severity of the mess.

### Traveling With Pets

- Pets on Private Shuttles – We may accept pets on private shuttles for a fee of $15 / Q100, but availability must be confirmed in advance. Please contact us when booking. Pets are not permitted on shared shuttles.
- Service Animals – Service animals are welcome on private vehicles, usually for the same $15 / Q100 fee. Policies can vary on shared shuttles; please reach out before travelling.
- Owner Responsibility – Pet owners must keep their animals under control throughout the ride and prevent any accidents or damage to the vehicle.
- Cleaning Fee – A cleaning fee starting at Q150 / $20 (depending on severity) applies for any pet-related messes, including urine, feces, vomit, or excessive fur.

### Luggage & Lost Items

- Responsibility for Forgotten Items: RoadRunner is not responsible for any items left behind or forgotten in the vehicle. Please check thoroughly before exiting. If we find any forgotten items, we will do our best to return them to you within a reasonable timeframe. However, we are not liable for any loss or damage to forgotten items.
- Valuables: Passengers are responsible for the safety and security of their valuables. RoadRunner is not liable for any loss, damage, or theft of valuables during the ride. We recommend keeping your valuables secure and with you at all times.
- Roof Rack Items: If you choose to store items on the roof rack, you do so at your own risk. RoadRunner is not liable for any loss, damage, or theft of items placed on the roof.

### Goods and Package Delivery

We offer a package delivery service, but due to scheduling constraints, pick-up and drop-off times may fall within a 24 to 72-hour window. While our main focus is on passenger transport, we're happy to offer this additional service. To ensure everything runs smoothly, we'll need a detailed list of contents, photos, and sender/recipient information.

### Prohibited Items & Behaviors

- Illegal Substances & Alcohol: The use or possession of illegal drugs, marijuana, or any illicit substances is strictly prohibited during transport. Alcohol consumption is also not allowed in the vehicle.
- Smoking & Vaping: Smoking and vaping are not permitted inside the vehicle at any time.
- Disruptive Behavior: Passengers must refrain from any disruptive, offensive behavior, including violence, verbal abuse, harassment, or intoxication.
- Safety First: Stay inside the vehicle at all times and avoid extending any body parts out of the windows.
- Consequences for Violations: Any violations will result in the immediate termination of service, without refund. We also reserve the right to deny service to anyone who endangers the safety of other passengers or the driver.

### Limitation of Liability

RoadRunner shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the transportation services provided. This includes, but is not limited to, damages to goods resulting from lost profits, lost data, or business interruption. The total liability of RoadRunner for any claims arising from the transportation services is limited to the amount paid by the passenger for the specific transportation service.

## Destinations

- [Acatenango](https://roadrunnerguatemala.com/destinations/acatenango): Overnight volcano camping with front-row views of erupting Fuego.
- [Antigua Guatemala](https://roadrunnerguatemala.com/destinations/antigua-guatemala): Cobblestones, colonial facades, and volcanoes on the horizon.
- [Chichicastenango](https://roadrunnerguatemala.com/destinations/chichicastenango): One of Central America’s most famous Indigenous markets.
- [El Paredón](https://roadrunnerguatemala.com/destinations/el-paredon): Black sand, barefoot days, and surfboards stacked by the door.
- [Flores & Tikal](https://roadrunnerguatemala.com/destinations/flores-tikal): Ancient temples, jungle treks, and island charm.
- [Guatemala City](https://roadrunnerguatemala.com/destinations/guatemala-city): Big, busy, and often overlooked—but full of culture, food, and energy.
- [Huehuetenango](https://roadrunnerguatemala.com/destinations/huehuetenango): Highland gateway toward Mexico and western Guatemala.
- [Lake Atitlán](https://roadrunnerguatemala.com/destinations/lake-atitlan): Volcano views, vibrant villages, and endless ways to explore the water.
- [Monterrico](https://roadrunnerguatemala.com/destinations/monterrico): Black-sand Pacific beach, mangroves, and turtle season.
- [Panajachel](https://roadrunnerguatemala.com/destinations/panajachel): The main gateway town to Lake Atitlán.
- [Quetzaltenango (Xela)](https://roadrunnerguatemala.com/destinations/quetzaltenango-xela): Guatemala’s second city—cool highlands, coffee, and culture.
- [Retalhuleu](https://roadrunnerguatemala.com/destinations/retalhuleu): Pacific lowlands gateway for theme parks and coastal connections.
- [Rio Dulce](https://roadrunnerguatemala.com/destinations/rio-dulce): Jungle river gateway between Livingston, Lake Izabal, and Petén routes.
- [San Cristóbal de las Casas](https://roadrunnerguatemala.com/destinations/san-cristobal-de-las-casas): Colonial Chiapas charm across the Guatemala–Mexico border.
- [San Juan la Laguna](https://roadrunnerguatemala.com/destinations/san-juan-la-laguna): Art, weaving cooperatives, and a calmer Atitlán shoreline.
- [San Lucas Tolimán](https://roadrunnerguatemala.com/destinations/san-lucas-toliman): A quieter Atitlán town with local life and lake access.
- [San Pedro la Laguna](https://roadrunnerguatemala.com/destinations/san-pedro-la-laguna): Social lakeside hub with volcano hikes and nightlife.
- [Santa Ana, El Salvador](https://roadrunnerguatemala.com/destinations/santa-ana-el-salvador): Volcano views and a rising western El Salvador city stop.
- [Semuc Champey](https://roadrunnerguatemala.com/destinations/semuc-champey): Jungle roads, turquoise rivers, and endless opportunities for adventure.

## Popular route guides

- [Guatemala City to Antigua](https://roadrunnerguatemala.com/routes/guatemala-city-to-antigua): Book a shared or private shuttle from Guatemala City (including La Aurora Airport) to Antigua. Compare pickup times and book online with RoadRunner.
- [Antigua to Guatemala City](https://roadrunnerguatemala.com/routes/antigua-to-guatemala-city): Book a shared or private shuttle from Antigua to Guatemala City and La Aurora Airport. See pickup times and reserve online with RoadRunner.
- [Antigua to Panajachel](https://roadrunnerguatemala.com/routes/antigua-to-panajachel): Book a shared or private shuttle from Antigua to Panajachel on Lake Atitlán. Check departure times and book your seat online with RoadRunner.
- [Panajachel to Antigua](https://roadrunnerguatemala.com/routes/panajachel-to-antigua): Book a shared or private shuttle from Panajachel (Lake Atitlán) to Antigua. See pickup times and reserve online with RoadRunner.
- [Antigua to El Paredón](https://roadrunnerguatemala.com/routes/antigua-to-el-paredon): Book a shared or private shuttle from Antigua to El Paredón on Guatemala’s Pacific coast. Compare times and book online with RoadRunner.
- [El Paredón to Antigua](https://roadrunnerguatemala.com/routes/el-paredon-to-antigua): Book a shared or private shuttle from El Paredón back to Antigua. See departure times and reserve online with RoadRunner.
- [Antigua to San Pedro la Laguna](https://roadrunnerguatemala.com/routes/antigua-to-san-pedro-la-laguna): Book a shared or private shuttle from Antigua to San Pedro la Laguna on Lake Atitlán. Check times and book online with RoadRunner.
- [Guatemala City to Panajachel](https://roadrunnerguatemala.com/routes/guatemala-city-to-panajachel): Book a shared or private shuttle from Guatemala City (including airport connections) to Panajachel on Lake Atitlán. Reserve online with RoadRunner.

## Optional

- [Become a partner](https://roadrunnerguatemala.com/become-a-partner): Partnership applications
- [Privacy policy](https://roadrunnerguatemala.com/privacy-policy): Privacy policy
- [Get a GuateSim eSIM](https://roadrunnerguatemala.com/esim): eSIM affiliate page